Desroch
Returns & Refunds
Last updated: June 2026
We want you to love your Desroch pieces. If something isn’t right, this policy explains how returns, exchanges and refunds work.
1. Return Window
Eligible items may be returned within 14 days of delivery, provided they are unused, in their original condition and packaging.
2. Made-to-Order & Bespoke Items
Because they are crafted specifically for you, made-to-order and bespoke pieces are non-returnable unless they arrive damaged or faulty.
3. Damaged or Faulty Items
If your item arrives damaged or develops a fault, contact us within 48 hours of delivery with photos. We will arrange a repair, replacement or refund at no cost to you.
4. How to Request a Return
Start a return from your order using our Track Order page, or email hello@desroch.com with your order number and the item(s) you wish to return. Our team will guide you through collection.
5. Refunds
Once we receive and inspect your return, approved refunds are issued to your original payment method within 7–14 business days. Original delivery charges are non-refundable except for damaged or faulty items.
6. Exchanges
To exchange an item for a different size, finish or product, please request a return and place a new order. Contact us if you need help.
7. Contact
For any returns questions, email hello@desroch.com. [Company legal name], Dubai, United Arab Emirates.
Questions? Contact us at hello@desroch.com or via our contact page.