Privacy Policy

1. Information We Collect

Contact details you provide through enquiry, quote, consultation, newsletter and checkout forms — such as your name, email, phone number and delivery address.

Order and transaction information, including items purchased, amounts and payment status (payment card details are handled by our payment providers and are never stored on our servers).

Technical data such as IP address, browser type and pages visited, collected via cookies and analytics tools.

2. How We Use Your Information

To process orders, quotes, consultations and returns, and to communicate with you about them.

To respond to your enquiries and provide customer support.

To send you marketing communications where you have opted in (you can unsubscribe at any time).

To improve our website, products and services, and to prevent fraud and abuse.

3. Sharing Your Information

We share personal data only with trusted service providers who help us operate our business (for example logistics, payment processing and email delivery), and where required by law. We do not sell your personal data.

4. Cookies & Analytics

We use cookies and similar technologies to remember your preferences and understand how our site is used. You can control cookies through your browser settings.

5. Data Retention & Security

We keep personal data only for as long as necessary for the purposes described above, and we apply appropriate technical and organisational measures to protect it.

6. Your Rights

You may request access to, correction of, or deletion of your personal data, and you may object to certain processing. To exercise these rights, contact us using the details below.

7. Contact

For any privacy questions or requests, email hello@desroch.com. [Company legal name], [registered address], Dubai, United Arab Emirates.