Cancellation / Refund Procedure
You may cancel your order immediately prior to shipping for any reason. You may request that an order be canceled provided the order has not already been processed and shipped.
Our Cancellation. We may cancel your order(s) if
1. You do not make any payment to us when it is due;
2. You do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products; or
3. You do not, within a reasonable time, allow us to deliver the products to you or collect them from us
You may also cancel your Order if the Products are damaged faulty or not as described, in such case, we will refund the delivery cost as well if you paid any.
At Desroch we understand that sometimes you may wish to return an item and we deeply respect your decision.
Refund Procedure. We will issue a refund to you depending on the method you used for payment, as follows:
1. if you paid by cash on delivery, we will issue a refund to your wallet; or
2. if you paid by credit/debit card, you can choose to have a refund by credit/debit card or to your wallet.
Refund Timescale. Your refund will be initiated once your product is received back in our center and inspected by our team, and the final refund will be received by you as follows:
1. if the refund is to your credit/debit card, within 3 weeks from the day on which we receive the product back in our center;
2. if your refund is to your wallet, you will receive the refund immediately after your product is received back in our center and inspected by our team; or
3. if you have canceled your order before shipping, an automated refund will be provided back to you.